Communicating to Connect

The video highlights how Australian schools and community centres help refugee families connect and feel included by using tailored communication methods.

  • Fairfield Public School, NSW, discusses engaging families from diverse language backgrounds, using technology like WhatsApp, text messaging and QR codes with audio in home languages.
  • Hume, Victoria, shares an IT program that gives refugee parents and children the digital skills needed for school, leading to increased confidence and engagement.
  • Bateau Bay, NSW, shows how parent groups build inclusion through sharing cultural traditions, using the most familiar communication apps for each community.

Previous Reports

Mid-Year Update 2026
During the first six months of 2026, schools welcomed 9,899 families into their hubs. The Mid-Year Update tells the stories of how our national network of hubs have helped their communities connect, share and learn.
Hub Census 2025 – Key findings
The Hub Census 2025 highlights the significant role community hubs play in building belonging, strengthening early learning, and supporting pathways to participation and employment.
2025 in Review
This report highlights key outcomes, participation and impact from across the national community hubs network in 2025, reflecting progress at a national level and the ongoing support hubs provide to families through schools and local communities.
Mid-Year Update 2025
At the six-month mark of 2025, we look back on some of the stories of impact from our hubs network. The first half of 2025 has brought encouraging momentum – from sustaining a strong national footprint of 98 hubs to continuing the vital support hubs provide to families throughout the school year.
Executive summary: Social return on investment evaluation of the National Community Hubs Program, 2023
This report aims to highlight the impact of the National Community Hubs Program on local communities throughout Australia by estimating the social return on investment of the program in 2023.
Social return on investment evaluation of the National Community Hubs Program 2023
The SROI evaluation concluded that a staggering $65.7 million of social benefits were derived through participation in the community hub network in 2023 – generating a return of $3.50 for every dollar invested.